Support
Help with Doublecast for Mac and the Doublecast iPhone app
Email us at support@ironcloud.gr. We usually answer within two working days. If something went wrong at a show, tell us which Mac and iPhone you use and what you saw on screen.
What you need
- A Mac with macOS 14 or later, running Doublecast for Mac. Request it here.
- For the remote and camera: an iPhone with the Doublecast app, on the same Wi-Fi as the Mac.
- For backing tracks: any audio interface that works with your Mac.
Common questions
The iPhone app can't find my Mac
Check that both are on the same Wi-Fi and that Doublecast is open on the Mac. On the iPhone, open Settings › Privacy & Security › Local Network and make sure Doublecast is turned on. If your network hides devices from each other, use "Scan the QR code" in the app and scan the code under Tablets in Doublecast for Mac.
How do I use my iPhone as a camera?
In Doublecast for Mac, open Sources and show the pairing code. In the iPhone app, choose Camera, tap Pair and scan that code. The phone then shows up as a source you can put on your screens.
Does the music stop if I close the iPhone app?
No. Your Mac plays the show. The iPhone app is only a remote, so closing it, locking the phone or losing Wi-Fi never stops playback.
Do I need an account?
No. Neither app has accounts or sign-in, and nothing is sent to us. See the privacy policy.
Can I keep using Ableton Live?
Yes. Doublecast can play your backing tracks itself or follow Ableton Live while you keep your existing set.
How do I remove Doublecast?
On the Mac, drag Doublecast from Applications to the Trash. On the iPhone, touch and hold the app icon and choose Remove App. This also deletes everything the app stored on that device.